Terms & Conditions
I constantly strive to meet the needs of my clients and provide as much availability as i can. I do have 2 children and I have to work around school etc. I understand that my clients lead busy lifestyles which can change, sometimes with little notice. So, in order to fulfil everyone’s needs, I have some reasonable terms which clients agree to adhere to when booking with Glam Beauty Education.
Cancellations / Appointment Changes
I ask for cancellations or changes to appointments to be made at least 24 hours in advance. Failure to adhere to this may result in future appointments requiring pre-payment. This is at the discretion of Glam Beauty Education.
I will take into account exceptional circumstances, however this is at the discretion of Glam Beauty Education.
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No-Shows
A “no-show” is where a client does not turn up for a pre-booked appointment and does not contact the salon to cancel in advance. In the event of a no-show I will contact the client to arrange payment for the loss of income incurred as the appointment could have been booked by another client.
Clients with previous no-shows will usually be required to make full pre-payment for future appointments. This is at the discretion of Glam Beauty Education.
Failure to pay the costs of missed appointment(s) or regular missed appointments may result in future bookings being declined/cancelled.
Deposits
Due to the long duration of some appointments, I may request a deposit of 50% of the appointment value to secure a booking. This will be requested on bookings of over an hour of time and/or bookings amounting to over £50.
A deposit is refundable in the event a client cancels/changes their appointment giving at least 24 hours’ notice.
Deposits for bookings which are either cancelled with less than 24 hours’ notice or where the client does not show for their appointment will not be refunded.
This also includes all training. Training manuals are sent a week before the course and the remainder of the balance is due then.
Terms for courses are discussed individually.
Please arrive on time to your appointment I work back to back and try my best to finish each client within their time slot.
Please wait outside or in your car if you're early to avoid interrupting others appointments.
Skin/Patch Tests
Some of the treatments I offer require a skin/patch test a minimum of 24 hours in advance of an appointment. These are required on all treatments which involve tinting, lash extensions, lash lift, brow lamination, collagen lift, microdermabrasion and IPL treatments which require a skin/patch test are advertised as such. Failure to attend a skin/patch test will require treatments to be either rescheduled or cancelled. This is for insurance purposes and client safety.
If a client has not had a treatment which requires a patch test for 6 months or more, I will require them to come for a new skin/patch test. Where a client fails to attend a patch test for an appointment where a deposit has been paid, the deposit will be non-refundable. A new deposit may be required to book another appointment.
As my salon is small I do ask if children don't accompany their parents/carers to the appointment.